Marc Boutin – CEO, National Health Council, USA

Marc Boutin, JD, CEO of the National Health Council (NHC),* introduces the organization and its mission to provide a united voice for the 160 million people in the US living with chronic diseases and disabilities and their family caregivers. He addresses the challenge faced by patients living with chronic diseases and disabilities. Boutin goes on to describe the transformation in healthcare in which patients are becoming more engaged and increasing the visibility of their own desired health outcomes. Lastly, he describes how the current COVID-19 health crisis has highlighted the need for improvement in US public health infrastructure.  
[Over the last 25 years] we have witnessed a cultural phenomenon around expectations for customization in nearly all elements of our lives. This concept is finally beginning to enter the healthcare space
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